FAQs
How long does it take to carve a small soap stone sculpture?
A great deal depends on the actual size of the piece, detail required, and the hardness of the stone. Keep in mind that each piece has a life of its own. So much so that universal generalizations cannot be made.
Is shipping free?
Unless explicitly stated otherwise, the costs for shipping and handling are included the pricing. WeThe costs of shipping are included in our pricing.
When will my credit/debit card be billed?
Our terms of shipping are FOB origin which means the ownership of the artwork transfers from seller to owner at the time it is shipped. Funds will be withdrawn from your account once your item is packaged and ready to ship.
How do I cancel my order?
To cancel an order you must contact us within 24 hours. Orders cannot be cancelled once funds have been deducted from your credit/debit account and shipped.
Do you do works on a commission basis?
We will let you know upfront if we have can make a customized order to fit your needs. There is a need to collected a non-refundable amount of 50% of estimated final cost (9labor, materials, shipping, and insurance).
How long does delivery take?
All orders are processed on the afternoon of Mondays, Wednesdays, or Fridays. We ship all items via USPS using two-day flat rate boxes. This means you should receive your order within five business days unless there are unusual delays due too weather or other unforeseeable causes.
How are items priced?
Our pricing structure is based on labor hours at a rate of$25-$35 per hour plus cost of materials and shipping. For example, If an item takes one hour to make, it will probably be priced in the $50 range.
What is the return policy?
We do not accept returns. We will replace any works damaged during shipment free of charge.